Policies
Cancellation & refund policy
Last updated 30 September 2026
Cancellations
You can cancel for a full refund until we start making your piece (status “Confirmed”). Once it's “On the hook”, yarn has been cut and work has begun, so we can't cancel it.
Returns
Because each piece is handmade to order, often in colours and sizes you choose, we don't accept returns or exchanges for change of mind or sizing chosen at checkout.
Damaged or incorrect items
If your piece arrives damaged, has a defect, or isn't what you ordered, contact us within 7 days of delivery with photos. We'll repair, remake or refund it, whichever you prefer.
Refund timeline
Approved refunds are made to your original payment method within 5–7 working days.
Contact: hello@studionool.com · WhatsApp +91 94421 83028